Privacy Policy

Your privacy and trust are paramount to us at PHLISS.

Privacy Policy

Welcome to PHLISS – Escape to Bliss

Effective date: 15 NOV 2025

App name: Phliss (“we”, “our”, “the App”)

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights regarding that information. By using Phliss, you agree to the collection and use of information as described here.

2. Information We Collect

a. Information you provide directly

• Account registration details (name, email address, phone number) when you sign up.

• Profile information you choose to add (profile picture, display name).

• Content you create or upload (photos, messages, documents).

• Payment information when you make purchases. Payments are processed by Razorpay; we do not store full payment card numbers on our servers.

b. Device & usage information

• Device identifiers (device model, operating system version, device ID).

• Log data (app crashes, usage statistics, timestamps).

• Network & performance data.

c. Location information

• Approximate or precise location, only if you grant permission.

• If collected, we will specify whether location is gathered only while using the app or also in the background.

d. Camera, microphone, files

• Camera and microphone access only if you grant permission, and only used for features you enable (such as taking photos or recording audio).

• Files and media are accessed only when you choose to upload them.

e. Information collected by third parties

• Analytics and advertising identifiers collected by third-party SDKs integrated into the app.
(See Section 6 for details.)

3. How We Use Your Information

We use collected data to:

• Provide and maintain the App’s features.

• Create and manage your account.

• Process bookings, transactions, and send related information (confirmations, invoices).

• Communicate with you (updates, notifications, support).

• Personalize content and recommendations.

• Monitor and improve the App, analyze usage patterns, and fix bugs.

• Prevent fraud and ensure account security.

• Comply with legal obligations.

4. Legal Basis for Processing

Where required, we rely on:

• Your consent (optional features like marketing and precise location)

• Performance of a contract (account creation, bookings, services)

• Legitimate interests (security, app maintenance, fraud prevention)

5. Sharing & Disclosure

We may share your data with:

a. Service providers

Hosting providers, analytics tools, email/SMS providers, crash reporting tools, and payment processors.
These parties are contractually obligated to keep your data confidential.

b. Third-party SDKs

Used for analytics, authentication, maps, notifications, and payments.
(See Section 6.)

c. Legal requirements

We may share data with authorities if required by law or to protect user safety, rights, or security.

d. Business transfers

If our company is merged, acquired, or sells assets, user data may be part of the transaction.

6. Third-Party Services and SDKs

Phliss integrates trusted third-party services, including:

• Firebase (Authentication, Analytics, Crashlytics, Messaging)

• Razorpay (Payment processing)

• Google Maps API (Location services)

These services may collect device identifiers, usage data, and analytics information. Their use of your data is governed by their respective privacy policies.

7. Advertising & Analytics

We may use analytics and advertising SDKs to:

• Monitor app performance

• Improve user experience

• Deliver relevant ads (if enabled)

• Measure ad performance

Users may disable personalized Ads through device settings where available.

8. Data Retention

We retain personal data only as long as necessary to provide services and fulfill legal obligations.

• Account data: retained until account deletion + up to 60 days for backup recovery, dispute resolution, fraud prevention, and system integrity.

• Transaction records: retained for 8 years to comply with Indian tax, accounting, and regulatory requirements.

Backup copies may temporarily continue as part of routine system backup cycles, but are deleted automatically when the backup lifecycle ends.

9. Security

We implement reasonable technical and organizational measures to protect your data, including encryption, secured servers, and access controls.
However, no method of transmission over the internet is fully secure. If a data breach occurs, we will notify affected users and authorities as required by law.

10. Children

Phliss is not intended for children under 13, or the minimum legal age in your jurisdiction.
We do not knowingly collect data from children. If you believe we have collected such data, please contact us for prompt deletion.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Delete your personal data

• Object to or restrict certain processing

• Request data portability

• Withdraw consent at any time

To exercise these rights, email us at info@phliss.com.

12. Delete Account

You can delete your account at any time by going to:

Profile → Settings → Delete Account,
or by contacting us at info@phliss.com.

When you request account deletion:

• Your profile and personal data will be removed from the App within up to 60 days.

• Backup copies may persist temporarily but will be erased automatically.

• Certain information (like transaction records) may be retained for 8 years as required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our practices change.
We will notify you of material updates through the App and by updating the “Effective Date.”

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, contact:

Phliss
📧 Email: info@phliss.com